If At First You Don't Succeed...Communicate! - BusinessBlog : McGraw-Hill
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If At First You Don’t Succeed…Communicate!

Guest post by Suzanne Bates, author of Speak Like a CEO.

We all make mistakes at work — it’s human nature. But gaffes and goof-ups don’t have to be deal-breakers… Suzanne Bates, president and CEO of Bates Communications, executive coach, and bestselling-author offers her advice on how to fix your errors and move on…

“There’s only one thing to do when you put your foot in your mouth, mess up, fail to communicate, or send a message you never intended: apologize and learn,” says Bates.  Here are some of the top blunders that can derail you with your CEO or boss:

#5: Be less than lightning fast on the hand-off when your boss lobs it over to you. You’re expected to communicate with others and get back without being prompted.

#4: Having nothing to say in one-on-one situations with your boss. Learn the art of small talk and be prepared with some news about how much you’re enjoying a project, or what progress you’re making on an important issue. Don’t miss these opportunities to connect and impress.

#3: Long, wandering communications of any kind. Years ago, a CEO told me if it’s more than one page, he sends it back to the employee without reading it. If you must send a longer document, provide a one page executive summary, and make it good.

To find out the rest of Bates’ top faux pas, click here to read the full article on CNBC.com

Suzanne Bates is a pioneer in the field of strategic communication and leadership and author of numerous books. A TV news anchor for 20 years she led the research and development of the first science-based model and assessment of executive presence now used in 40 countries.

Suzanne Bates is CEO of Bates Communications, a global management consultancy that works with senior leaders in the world’s top companies to help them communicate to drive strategic execution. Suzanne is the author of All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence.