What’s The Secret to Apple’s Unrivaled Customer Service? – BusinessBlog : McGraw-Hill
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What’s The Secret to Apple’s Unrivaled Customer Service?

Video post with Carmine Gallo, author of The Apple Experience.

You know him for his insider status to all things Steve Jobs, so it’s no surprise that Carmine Gallo would be the first one to reveal Apple’s secrets to success–how they are able to build insanely great customer loyalty.  For the first time ever, this iconic brand reveals it’s five steps of service–Approach, Probe, Present, Listen, and End with a fond farewell.

Watch Carmine Gallo as he explores how you can create an Apple-like experience in your own business.

 

Carmine Gallo is a popular keynote speaker and the author of international bestsellers such as Talk Like TED, The Presentation Secrets of Steve Jobs, and The Apple Experience. Gallo’s new book, The Storyteller’s Secret, reveals why some ideas catch on and others don’t. Learn more at TheStorytellersSecret.com.  

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