Career Featured Operations The Good Doctor: Lessons from Positive Deviants Thomas H. Lee November 5, 2019 Press Ganey’s Chief Medical Officer, Dr. Thomas H. Lee has become one of health care’s most acclaimed thought leaders. In…
HR & Training Leadership How We Are Hardwired For Empathy Thomas H. Lee January 6, 2016 Excerpt from An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care that Creates a Competitive Advantage,…