8 Ways To Better Engage Your Customers
Excerpt from The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes, by Barbara Pachter and Denise Cowie.…
Taking Medical Solutions To The Patients
Adapted from The Innovator’s Prescription: A Disruptive Solution for Healthcare, by Clayton M. Christensen. In most industries, when radically new…
The Physician Champion Of The EHR
Adapted from It’s About Patient Care by C. Martin Harris and Gene Lazuta. The physician champion is a professional personification…
An Analogy Is Like A Doorway To “Aha!”
Adapted from Communicate to Influence: How to Inspire Your Audience to Action, by Ben Decker and Kelly Decker. An analogy…
The Blueprint That Fixed A Doomsday Scenario
Excerpt from SECOND SHIFT: The Inside Story of the Keep GM Movement by David Hollister, Ray Tadgerson, David Closs and Tomas Holt.…
Is Your Job A Chore, Career, Or Calling?
Excerpt from Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment, by Tal Ben-Shahar. The psychologist Abraham Maslow once wrote…
Focus On Where You Want To Go
Adapted from Mind Gym: An Athletes’ Guide to Inner Excellence, by Gary Mack and David Casstevens. When a weekend golfer…
4 Questions To Ask Before You Negotiate
Excerpt from Building Wealth One House at a Time, Updated and Expanded, by John Schaub. 1. Is the person with…
How Waste Became “Business as Usual”
Excerpt from THE LEAN CEO: Leading the Way to World-Class Excellence by Jacob Stoller. Take a look at the following three…
Helping Leaders Understand Their Role In Six Sigma
Excerpt from INNOVATING LEAN SIX SIGMA by Kimberly Watson-Hemphill and Kristine Nissen Bradley. We’ve run into an odd phenomenon many…
Q&A with “The Digital Doctor”
Q&A Podcast with Dr. Bob Wachter, author of The Digital Doctor. Whats the biggest challenge facing patient safety? In this…
The Value of Communication Coaching
Adapted from Communication the Cleveland Clinic Way by Dr. Adrienne Boissy and Dr. Timothy Gilligan. As noted by Atul Gawande…